Privacy Policy
Travel Document Systems (hereinafter, “the Company”,
“We”, “Us” and the like) is firmly committed to regulatory
compliance and the privacy and protection of personal data.
Accordingly, in the present Privacy Policy, the User (hereinafter
“the User”, “you”, “your”) will find all the relevant information
to better understand what we do with your personal data.
We may update this Privacy Policy according to new legislative or
jurisprudential requirements and/or business needs, among others.
Any update or modification of the present Privacy Policy will be
considered applicable from the moment of its publication on the
website. Therefore, the User is recommended to review this Privacy
Policy regularly.
Please bear in mind that to access and use our website you must be
an adult and have the legal capacity to enter into contracts,
according to the applicable national laws and regulations of your
birth or residence country.
Without affecting your rights under applicable legislation, the
present Privacy Policy is not contractual or part of your contract
with us.
This Privacy Policy will always be available on this website so
that the data subjects can consult them at all times.
For any doubts or questions related to this Privacy Policy, you
can contact our Customer Service Team by email:
info@vitaldocsassist.com.
Who is your personal data controller?
Travel Document Systems which is a private company with TAX ID number 33-4816602 and its registered Office at 1065 SW 8th St (PMB 1133) Miami FL 33130 and contact email: info@vitaldocsassist.com will be the controller of the personal data collected and/or provided through this website.
When do We collect your personal data?
The personal data We collect from, and about, you is as follows:
- Direct interactions through the contact form and/or e-mail: We make available to Users a contact form so that they can contact us to request information or make inquiries. When filling in this form we ask Users to fill in the identification fields and to provide us with an e-mail address to answer their question. Also, the User has the possibility of sending us an e-mail directly through the address provided.
- Automated technologies: We may automatically collect information like your IP address, the sections you consult on our Website or the time that you remain on our Website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies of our Website, their purposes and any other information of interest.
What do We use your personal data for?
When you submit the contact form or send us an e-mail, we will use your personal data to process your query and contact you for a response and/or send you information you have requested.
For how long will we keep your data?
We will only keep your personal data for as long as is necessary to fulfill the purposes for which they are being processed and, beyond that, your personal data will be retained, and duly blocked, for until the Company has complied with its legal obligations and has met with its business needs, objectives and strategies. In this sense, your personal data will be kept, for example, for as long as is needed in order to address and defend our legitimate interests regarding any claims in connection with the Services offered; until your request for information and/or refund is answered; to finish the investigation of detected fraudulent or illicit activity; we will retain the Cookies’ information providing that you do not revoke its consent.
Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.
Furthermore, if you have provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.
What is the legal basis for processing your personal data?
We will only keep your personal data for as long as is necessary to fulfill the purposes for which they are being processed and, beyond that, your personal data will be retained, and duly blocked, until the Company has complied with its legal obligations and has met with its business needs, objectives and strategies. In this sense, your personal data will be kept, for example, for as long as is needed in order to address and defend our legitimate interests regarding any claims in connection with the Services offered; until your request for information and/or refund is answered; to finish the investigation of detected fraudulent or illicit activity; we will retain the Cookies’ information provided that you do not revoke its consent.
Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.
Furthermore, if you have provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.
Who Do We Share Personal Data With?
Your personal data will not be disclosed to third parties unless there is a legal basis to do so, e.g., when necessary to comply with a legal obligation. In no case do we commercialize your personal data, nor will we communicate it to third parties for purposes other than our services, unless you have given your consent to do so.
How Do We Protect Your Personal Data?
Your personal data is securely stored by our information systems and we have established the technical and organizational measures necessary to ensure the confidentiality and integrity of your personal data and to protect it against unauthorized or unlawful processing and/or accidental loss, destruction, or damage.
What Rights Do You Have and How Can You Exercise Them?
You may exercise your rights of access, rectification, erasure, restriction of processing, object, as well as the right to the portability of your personal data, with a written request addressed to us via info@vitaldocsassist.com.
You may modify the “privacy settings” of your web browser to set up the tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as "Do Not Track" tools, which will allow you to choose the Cookies you want to allow.
As a general rule, we will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account whether your request is particularly complex or if you have made several requests. In this case, we will notify you of this event and explain the reasons for the delay.
Finally, we inform you that, where you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.
We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or the processing of your personal data. If so, please do not hesitate to contact us.